Crisis communication is an everyday necessity for organ procurement organization (OPO) staff. A regular approach to communication may not permeate families who are dealing with a terrible tragedy and are in shock, as fear, loss of control and uncertainty shake their world and innermost being. How can an OPO professional create a sense of safety and effectively engage a family in communication during this challenging time? This webinar will explore the concepts of creating a sense of safety, identify behaviors that indicate a loss of safety, and describe interventions that can build a safe environment for families.